Last modified: 2014-09-11
Abstract
services towards wellness business. One of the strongest drivers is demographic change.
How do the existing rehabilitation centers meet the changing user needs, new services
and processes? One can state that in the future, spaces will be business platforms
connecting the end users with each other, be it a home, store, office or a wellness center.
Spaces are a combination of physical, virtual and social characteristics that supplement
each other and constitute a well-functioning business and service platform for users.
What does this mean in the context of rehabilitation and wellness centers now and in the
future?
The aim of this research is to provide future orientated knowledge about the well-being
services and the concepts of wellness centers of the future. The data is gathered by using
two future research methods: a Delphi study for experts of the field and future scenarios
developed in future workshops. The Delphi study included two rounds of surveys, which
aimed to clarify the future well-being services. The future workshops aimed to
investigate the future by understanding the nature and impact of the most uncertain and
important driving forces affecting the physical well-being centers.
The results suggest that there are four future scenarios to consider taken into account.
They emphasize the development of technology, increase of sustainable solutions,
dissemination of well-being functions and modular well-being service centers. Even
though the findings are limited to the Finnish business environment and context, the
future scenarios may also offer some insights on a more general level. Further, this paper
introduces future research methods and how they can support future orientation and
proactive approaches for developing future solutions for well-being services and centers.
Keywords
References
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